Website: [https://fluentmindsindia.com/]
Brand Name: Fluent Minds
Contact: WhatsApp: 9987 5858 19
Email: [info@fluentmindsindia.com]

At Fluent Minds, we respect your privacy and value the trust you place in us when you visit our website, enquire about our courses, register for training programs, or communicate with our team.

This Privacy Policy explains how we collect, use, store, and protect your personal information. It also explains your choices regarding the information you share with us.

This policy has been prepared keeping in mind general privacy best practices and India’s Digital Personal Data Protection Act, 2023, which applies to digital personal data collected online or digitised from offline sources.

 

1. Information We Collect

We may collect the following information when you interact with Fluent Minds:

Personal Information

This may include:

• Your name
• Mobile number
• WhatsApp number
• Email address
• City or location
• Course interest
• Educational or professional background, if you choose to share it
• Payment-related details, where applicable

Website Usage Information

When you visit our website, we may collect basic technical information such as:

• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source
• IP address
• Cookies and analytics data

This helps us understand how visitors use our website and improve the learning experience.

 

2. How We Collect Information

We may collect information when you:

• Fill out an enquiry form
• Contact us through WhatsApp, phone, email, or website forms
• Register for a course
• Download a course brochure or learning material
• Make a payment for a course
• Attend an online session, demo class, webinar, or consultation
• Subscribe to updates or promotional communication
• Interact with our social media pages or advertisements

 

3. How We Use Your Information

Fluent Minds may use your information for the following purposes:

• To respond to your course enquiries
• To share course details, fees, schedules, and learning options
• To process registrations and payments
• To provide training access, study material, assignments, and session updates
• To communicate class timings, course reminders, and trainer instructions
• To improve our website, services, and learning experience
• To send relevant updates about Fluent Minds courses
• To maintain internal records
• To comply with applicable legal and regulatory requirements

We do not sell your personal information to third parties.

 

4. Consent

By submitting your details through our website, WhatsApp, forms, calls, or any other communication channel, you consent to the collection and use of your information as described in this Privacy Policy.

Under India’s DPDP framework, consent should be clear, specific, informed, and based on a clear affirmative action.

You may withdraw your consent by contacting us at:

Email: [info@fluentmindsindia.com]
WhatsApp: 9987 5858 19

Please note that if you withdraw consent, we may not be able to provide certain services, course updates, learning access, or support linked to your registration.

 

5. Sharing of Information

We may share your information only when necessary and only for legitimate purposes, such as:

• Payment processing
• Course delivery
• Learning platform access
• Email or WhatsApp communication
• Website analytics
• Legal or regulatory compliance

We may work with trusted third-party service providers such as payment gateways, email tools, analytics platforms, video conferencing tools, and learning management tools. These providers may access limited information only to perform the services required.

We do not permit third parties to use your information for unrelated marketing without your permission.

 

6. Payment Information

If you purchase a course from Fluent Minds, your payment may be processed through third-party payment gateways or banking platforms.

Fluent Minds does not store sensitive payment details such as full card numbers, CVV, UPI PIN, banking passwords, or OTPs. Payment processing is handled by secure third-party providers as per their own privacy and security policies.

 

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and understand website performance.

Cookies may help us:

• Remember your preferences
• Analyse website traffic
• Improve website design and content
• Measure ad or campaign performance

You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

 

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

These steps may include:

• Restricted access to personal data
• Secure communication channels
• Password-protected systems
• Use of trusted technology providers
• Internal data handling practices

However, no method of online transmission or digital storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

 

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes mentioned in this Privacy Policy.

This may include:

• Course registration and delivery records
• Payment and invoice records
• Student communication history
• Legal, tax, or compliance records
• Internal business records

When your information is no longer required, we may delete, anonymise, or securely archive it as appropriate.

 

10. Student Learning Data

During a course, Fluent Minds may collect learning-related information such as:

• Attendance records
• Assignment submissions
• Feedback forms
• Course progress
• Trainer observations
• Communication during sessions

We use this information only to support your learning, track progress, improve training quality, and provide better guidance.

 

11. Children’s Privacy

Fluent Minds courses are generally intended for adult learners, students, professionals, entrepreneurs, and career-focused individuals.

If we knowingly collect information from a minor, we may require consent from a parent or lawful guardian where applicable. India’s DPDP framework includes special requirements for processing children’s personal data, including parental or guardian consent in relevant cases.

Parents or guardians may contact us if they believe a child has shared personal information without appropriate consent.

 

12. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for certain uses
• Request deletion of your personal information
• Ask how your information is used
• Raise a privacy-related concern

To exercise these rights, please contact us at:

Email: [info@fluentmindsindia.com]
WhatsApp: 9987 5858 19

We may need to verify your identity before processing certain requests.

 

13. Marketing Communication

We may contact you through WhatsApp, email, phone, or SMS to share:

• Course details
• Demo class information
• Batch updates
• Offers or announcements
• Learning resources
• New program launches

You can opt out of promotional communication at any time by messaging us on WhatsApp or emailing us.

Please note that even if you opt out of marketing messages, we may still send important service-related messages, such as payment confirmations, class updates, or course access information.

 

14. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media platforms, or learning tools.

Fluent Minds is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read their privacy policies before sharing any personal information.

 

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements.

The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

 

16. Contact Us

For privacy-related questions, concerns, corrections, or consent withdrawal requests, you can contact us at:

Fluent Minds
WhatsApp: 9987 5858 19
Email: [info@fluentmindsindia.com]
Website: [https://fluentmindsindia.com/]