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Terms and Conditions

Website: [https://fluentmindsindia.com/]
Brand Name: Fluent Minds
Contact: WhatsApp: 9987 5858 19
Email: [info@fluentmindsindia.com]

Welcome to Fluent Minds. These Terms and Conditions govern your use of our website, course pages, online training programs, downloadable resources, live classes, payment services, and other learning-related services offered by Fluent Minds.

By accessing our website, submitting an enquiry, registering for a course, making a payment, or attending any session, you agree to follow these Terms and Conditions.

Please read them carefully before using our services.

 

  1. About Fluent Minds

Fluent Minds provides career upskilling training programs, which may include:

  • Spoken English training
  • Content writing training
  • AI prompt engineering training
  • Communication skills training
  • Career-focused learning programs
  • One-to-one, online, cohort-based, or customised training sessions

Our courses are designed to help learners improve practical skills through structured guidance, assignments, live interaction, and learning resources.

 

  1. Eligibility

By using our website or enrolling in a course, you confirm that:

  • You are legally capable of entering into this agreement.
  • You have provided accurate and complete information.
  • You will use our services only for lawful learning purposes.
  • If you are below 18 years of age, you have permission from a parent or legal guardian.

Fluent Minds may refuse enrolment or access if the information provided is false, incomplete, misleading, or violates these Terms.

 

  1. Course Information

We make reasonable efforts to keep all course details accurate and updated.

Course information may include:

  • Course duration
  • Learning format
  • Batch schedule
  • Fees
  • Topics covered
  • Trainer details
  • Learning outcomes
  • Study material
  • Assignment structure
  • Certification details, where applicable

However, Fluent Minds may update, modify, restructure, postpone, or discontinue any course, module, session, topic, fee, or format when required.

 

  1. Enquiries and Registration

When you submit an enquiry or register for a course, you may need to provide your name, phone number, WhatsApp number, email address, and other relevant details.

You agree that all information submitted by you is true and current.

Fluent Minds may contact you through WhatsApp, phone, SMS, or email to share course details, fee information, batch schedules, demo class details, payment links, and learning updates.

 

  1. Fees and Payments

Course fees must be paid as per the payment terms shared at the time of enrolment.

Payment may be accepted through:

  • UPI
  • Bank transfer
  • Payment gateway
  • Debit or credit card
  • Other approved payment methods

Your enrolment may be confirmed only after successful payment or as per the specific confirmation process shared by Fluent Minds.

Fluent Minds is not responsible for payment delays, transaction failures, incorrect payment details, payment gateway errors, or bank-related issues.

 

  1. Refund and Cancellation Policy

Refund rules may vary depending on the course type, training format, batch structure, and stage of enrolment.

Unless clearly stated otherwise in writing:

  • Fees once paid may not be refundable after course access, class confirmation, or learning material delivery.
  • No refund may be provided if a learner fails to attend sessions.
  • No refund may be provided for partial course completion.
  • No refund may be provided if the learner discontinues due to personal reasons.
  • Refund requests, if any, must be made in writing through email or WhatsApp.
  • Approved refunds, if applicable, may take a reasonable processing time.

Fluent Minds may offer batch transfer, session rescheduling, or credit adjustment at its discretion, depending on the situation.

 

  1. Batch Changes and Rescheduling

Fluent Minds may reschedule a class, batch, demo session, or trainer-led session due to trainer availability, technical issues, low enrolment, holidays, emergencies, or operational requirements.

If a session is rescheduled, we will make reasonable efforts to inform learners in advance through WhatsApp, email, phone, or other communication channels.

Learners are expected to attend sessions on time. Repeated absence, late joining, or failure to participate may affect learning outcomes.

 

  1. Learner Responsibilities

As a learner, you agree to:

  • Attend sessions on time
  • Complete assignments honestly
  • Communicate respectfully with trainers and other learners
  • Avoid disruptive behaviour during live classes
  • Use course material only for personal learning
  • Avoid sharing login details, class links, recordings, or study material
  • Follow the instructions shared by trainers
  • Maintain a professional and respectful learning environment

Fluent Minds may suspend or remove a learner from a course if the learner behaves inappropriately, misuses course access, violates intellectual property rights, or disrupts the learning experience of others.

 

  1. Course Access and Learning Material

Fluent Minds may provide course access through platforms such as Google Drive, email, WhatsApp, Google Meet, Zoom, LMS platforms, or other tools.

Course material may include:

  • PDFs
  • Worksheets
  • Assignments
  • Class notes
  • Templates
  • Recorded videos
  • Reference links
  • Practice exercises
  • Session summaries

Access to course material may be limited to a specific duration, depending on the course plan. Fluent Minds may change the platform, format, or access process when required.

 

  1. Intellectual Property Rights

All course content, training material, worksheets, videos, documents, presentations, assignments, templates, website content, brand assets, and learning resources provided by Fluent Minds are the intellectual property of Fluent Minds or its authorised content providers.

You may not:

  • Copy course material
  • Sell or resell course content
  • Share paid material with others
  • Upload course material publicly
  • Record live sessions without permission
  • Reuse templates for commercial training
  • Create competing courses using Fluent Minds material
  • Modify, reproduce, or distribute content without written approval

Course material is provided only for your personal learning and skill development.

 

  1. Recordings of Sessions

Some live classes, demo sessions, webinars, or training sessions may be recorded for learning, quality, review, or internal training purposes.

By attending such sessions, you agree that Fluent Minds may record the session where required.

Learners are not allowed to record, download, edit, share, or publish any session recording without written permission from Fluent Minds.

 

  1. Certificates

Fluent Minds may issue certificates for selected courses, depending on the course structure and completion requirements.

Certificate eligibility may depend on:

  • Attendance
  • Assignment completion
  • Participation
  • Assessment performance
  • Course completion
  • Payment clearance

Fluent Minds reserves the right to withhold or deny certification if the learner does not meet the required criteria.

 

  1. Learning Outcomes and Results

Fluent Minds aims to provide practical, helpful, and structured training. However, learning outcomes may vary from learner to learner.

Results depend on many factors, including:

  • Attendance
  • Practice
  • Participation
  • Prior skill level
  • Assignment completion
  • Personal effort
  • Consistency
  • Trainer feedback implementation

Fluent Minds does not guarantee job placement, income growth, interview selection, business growth, fluency improvement within a fixed time, or any specific professional result unless clearly stated in a written agreement.

 

  1. Job, Career, and Business Guidance

Some courses may include career guidance, portfolio guidance, interview preparation, content review, AI tool usage, or business-related learning.

Such guidance is educational in nature. It should not be treated as guaranteed career, legal, financial, employment, or business advice.

Learners should use their own judgment before making career, business, financial, or professional decisions.

 

  1. Use of AI Tools

Some Fluent Minds courses may teach the use of AI tools, prompt engineering, content creation, automation, or digital workflows.

Learners are responsible for how they use AI tools after training.

Fluent Minds is not responsible for:

  • AI-generated errors
  • Incorrect outputs from third-party tools
  • Misuse of AI tools
  • Policy violations on third-party platforms
  • Business losses caused by incorrect AI usage
  • Copyright or plagiarism issues arising from learner-generated work

Learners should review, fact-check, and ethically use all AI-generated outputs.

 

  1. Website Use

You agree not to misuse the Fluent Minds website.

You must not:

  • Attempt to hack, damage, or disrupt the website
  • Upload harmful files or malicious code
  • Copy website content without permission
  • Use false information in forms
  • Interfere with website security
  • Use the website for unlawful activities
  • Try to access restricted areas without permission

We may restrict or block access if we detect misuse.

 

  1. Third-Party Platforms and Links

Fluent Minds may use or link to third-party platforms such as payment gateways, video meeting tools, email tools, WhatsApp, Google Drive, learning platforms, analytics tools, or social media platforms.

These third-party platforms operate under their own terms and privacy policies.

Fluent Minds is not responsible for:

  • Third-party platform downtime
  • Account access issues
  • Data handling by third-party tools
  • Payment gateway errors
  • Changes in third-party pricing or policies
  • External website content

 

  1. Technical Requirements

For online training, learners are responsible for having:

  • A stable internet connection
  • A working phone, laptop, tablet, or desktop
  • Required apps or software
  • Working audio and video access, where needed
  • Access to email, WhatsApp, and learning platforms

Fluent Minds is not responsible for missed sessions or poor learning experience caused by the learner’s device, internet, power failure, software issue, or personal technical problem.

 

  1. Communication

Fluent Minds may communicate with learners through:

  • WhatsApp
  • Phone calls
  • SMS
  • Email
  • Website forms
  • Online meeting platforms
  • Learning platforms

You agree to receive course-related communication from Fluent Minds after submitting an enquiry or enrolling in a program.

You may opt out of promotional communication. However, we may still send important service-related messages linked to your course, payment, or registration.

 

  1. Privacy

Your use of Fluent Minds services is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

 

  1. Limitation of Liability

To the maximum extent permitted by law, Fluent Minds shall not be liable for any indirect, incidental, special, consequential, or financial loss arising from your use of our website, courses, training sessions, third-party tools, learning material, or guidance.

This includes, but is not limited to:

  • Loss of income
  • Loss of business
  • Loss of opportunity
  • Loss of data
  • Missed job opportunities
  • Technical failures
  • Third-party platform issues
  • Personal learning delays
  • Unsatisfactory results caused by lack of practice or participation

Our total liability, if any, shall not exceed the amount paid by you for the specific course or service in question.

 

  1. Indemnity

You agree to indemnify and hold Fluent Minds harmless from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your misuse of our website or course material
  • Your violation of these Terms
  • Your unlawful conduct
  • Your unauthorised sharing of content
  • Your misuse of AI tools or third-party platforms
  • Any false information provided by you

 

  1. Force Majeure

Fluent Minds shall not be responsible for delay, interruption, cancellation, or failure to deliver services due to events beyond our reasonable control.

These may include:

  • Natural disasters
  • Internet outage
  • Power failure
  • Government restrictions
  • Platform downtime
  • Medical emergencies
  • Technical failures
  • Strikes
  • War, unrest, or similar events

In such cases, we may reschedule sessions, extend access, or provide alternate arrangements where reasonably possible.

 

  1. Changes to These Terms

Fluent Minds may update these Terms and Conditions from time to time.

The revised version will be posted on this page with an updated effective date. Continued use of our website or services after changes means you accept the updated Terms.

 

  1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Any dispute arising from the use of Fluent Minds website, courses, services, payments, or learning material shall be subject to the jurisdiction of courts located in [Mumbai, Maharashtra], India.

 

  1. Contact Us

For questions about these Terms and Conditions, course policies, payments, refunds, or website use, you can contact us at:

Fluent Minds
WhatsApp: 9987 5858 19
Email: [info@fluentmindsindia.com]
Website: [https://fluentmindsindia.com/]

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